NENS: Preparing Communities Today for Disasters of Tomorrow

What is the National Emergency Notification System (NENS)?

The National Emergency Notification System (NENS) broadcasts vital safety messages during major incidents, reaching individuals through radio interruptions and SMS alerts via the AtHoc app by BlackBerry.

Why NENS?

Communicating with the public in emergencies is a critical Government function. HMCI currently does that a number of ways including by sending information to local media and also though our website and social media sites. In 2018, HMCI launched the radio alert system in collaboration with Department of Public Safety Communications (DPSC). This system enables HMCI and DPSC to broadcast emergency alert messages across all radio networks. The emergency messages interrupt (automatically) radio broadcasts after which normal programming resumes.

In order to reach as many persons in the Cayman Islands as possible, HMCI is continually working to increase the number of ways that emergency messages are delivered to the public. HMCI has now developed a mobile alert application (App) that can deliver emergency notifications to subscribers.

Residents and visitors can download the free app on their phones by going to nens.gov.ky. Once signed up, you will receive emergency notices from HMCI directly to your phone. You can select whether you want this emergency notifications to arrive by email or SMS text or both.

What if I encounter Errors ?

How often should I check if the app is connected to the Cayman Islands public network?

It is recommended to check the BlackBerry AtHoc app at least once a month to ensure that it remains connected to the Cayman Islands public notification system.

To verify:

Open the BlackBerry AtHoc app.
Ensure that you are logged in and connected to Cayman Islands Public.
Check for any pending updates in the App Store (iOS) or Google Play Store (Android).
If the app is not working as expected, try logging out and back in or reinstalling the app.
Stay updated with the latest Android and iOS software updates to ensure compatibility and security.

What kind of emergencies will I receive a notification about?

NENS alerts cover imminent threats to health and safety, involving multiple agencies. Examples include earthquakes, tsunamis, major fires, accidents, water/power supply disruptions, chemical spills, and airport/port disruptions.

What is an Alert?

Alerts provide incident details, location, and safety instructions, ensuring public safety.

Is NENS active 24/7?

Yes, NENS ensures continuous coverage, issuing alerts even outside regular hours.

How fast are notifications?

App users receive alerts almost instantly, which is why it is the most recommended method by HMCI. SMS and email delivery times may vary due to network congestion but are sent in real time.

Who can sign up?

All Cayman Islands residents and visitors are encouraged to sign up for NENS alerts.

What is Blackberry AtHoc?

AtHoc by BlackBerry is a leading crisis communication platform, partnered with HMCI for NENS. The platform helps government agencies prepare for, respond to and recover from critical events and emergencies.

How do I download the AtHoc App?

For iPhones, get the app from the Apple Store. For Samsung and Android phones, download from the Google Play Store.

How do I know if I’ve set it up correctly?

After entering 'HMCI' as the organisation code, you're set to receive alerts.

Why do I need to provide my email address?

Email is part of the sign-up process but won't be used for notifications unless you choose to receive alerts in that way

Can I sign up on multiple devices for NENS?

You can sign up on two devices using the same email.

Which types of devices can I download the app onto?

The Blackberry app AtHoc is available in the Apple App Store and the Google Play Store.

Is NENS secure?

AtHoc uses strong encryption and adheres to international data protection standards. Your information won't be shared with third parties as per our Privacy Notice.

How do I update information?

Visit the portal to update your details if they change.

Is it free to register for NENS?

Downloading the app and receiving alerts are free. Network data usage may apply.

Alerts will sound even if your device is on silent, but SMS alerts are affected by volume settings .

Can I opt out of notification?

You can delete the app or opt out of SMS alerts via the portal, and your information will be deleted.

Are there any other methods of communications for emergencies?

In addition to NENS, official sources like government websites, Radio Cayman, and social media provide updates during major incidents.

What if I need more guidance or information?

Contact NENS@gov.ky for further guidance or information.

Sign up Now

Complete our simple registration process to receive emergency notifications .

Step 2 - download the Blackberry AtHoc app